Last updated: October 2025

1. Shipping Overview

We aim to make every order quick, safe, and transparent. Orders placed on sordin.com are fulfilled from our EU warehouse and shipped to customers across the EU, including Sweden.

2. Processing Times

Orders received before 14:00 (CEST) are usually shipped the same day.

Orders placed after this time or during weekends and public holidays are processed the next business day.

3. Delivery Times

Average delivery times from our warehouse:

• Sweden: 2–5 business days

Please note that delivery times may vary depending on location and carrier service.

4. Carriers

We work with trusted carriers to ensure reliable delivery:

• Spring (last mile handled by PostNord)
  
• UPS
  
• DPD
  

Delivery may be made directly to your door or via a local pickup point depending on the carrier and destination.

5. Tracking

Once your order leaves our warehouse, you’ll automatically receive a tracking link through Shopify. You can follow your shipment from dispatch to delivery.

6. Delays, Lost or Damaged Parcels

All shipments are monitored for delivery performance.

If a parcel is delayed, lost, or arrives damaged, an investigation will be opened with the carrier.

• For delayed shipments, we notify affected customers as soon as possible.
  
• For lost shipments, a carrier investigation is initiated and compensation is processed once confirmed.
  
• For damaged items, customers can report through the form on our Support page including order number and photos.
  

Please do not send replacements or returns before receiving confirmation.

7. Shipping Costs

Shipping fees are calculated at checkout.

We currently do not offer free shipping.

RETURNS & REFUNDS

8. Return Window

You can return items within 30 days from the date of delivery.

9. Return Conditions

To qualify for a return:

• The product must be unused, in original packaging, and with the security seal sticker fully intact.
  
• In order for us to guarantee the safety of this personal protection equipment, products with broken or removed seal stickers cannot be returned.
  
• This does not apply to warranty claims for defective products. Please refer to our warranty policy for whats consider a warrant claim.
  

10. How to Make a Return

All returns are handled through our Support page.

Follow these steps:

1. Go to the Support page and select “Returns”.
   
2. Fill in the return form and include your order number and reason for return.
   
3. You’ll receive instructions and a return label (if applicable).
   
4. Ship the product securely in its original packaging.
   

11. Return Shipping

Return shipping costs are covered by the customer, and will be deducted from the refund amount.

A return label will be provided upon contact with support Contact support.

12. Refunds

Once your return arrives at our warehouse, it will be inspected within 48 hours.

Approved refunds are processed within 7–10 business days via your original payment method.

Original shipping costs are non-refundable unless the item was defective.

13. Exchanges

To exchange a product, place a new order and return the original item according to this policy.

14. Warranty and defective items

If you believe your product is defective or has developed a fault, please follow the steps on our Warranty policy.

Warranty assessments are processed separately from change-of-mind returns.

15. Address or Delivery Changes

Once your order has been dispatched, we can’t guarantee that an address change will be possible. If you notice an error in your address, please contact our customer support as soon as possible.

For returns, support, or warranty assistance, visit our Support page.