How to / FAQ
Maintenance guides and troubleshooting for your product
Support
Sordin is a Swedish-based company with production sites in Värnamo and Vikmanshyttan, and head office located in Vikmanshyttan. See our contact information below and don't hesitate to contact us for any question or request you may have. Welcome to Sordin!
Frequently asked questions
Where can I find my tracking number?
As soon as your order has been dispatched from our warehouse, you’ll receive a shipping confirmation by email containing your tracking number and a direct link to follow your parcel.
Please note that tracking may take up to 24 hours to activate after dispatch.
If you can’t find the email or your tracking isn’t updating, please contact our customer support team.
How long does delivery take?
All European orders are shipped from our central warehouse in the Netherlands.
- Standard delivery: 2–5 business days
- Remote areas: 5–7 business days
You’ll receive delivery updates by email or SMS. Carriers vary by destination and may include DHL, PostNord, or local partners.
What is your return policy?
You can return unused products within 30 days of delivery. Items must be returned in their original packaging and condition.
For hygiene and safety reasons, we only accept returns if the seal sticker is unbroken.
Once the seal has been removed, the product is considered used and cannot be returned.